Booking and joining an interview

If you’ve been invited to a one-on-one interview on Converge, you choose your own time from a scheduling link and join from a personal link when the time comes. There’s nothing to install. Interviews are video calls, so use a laptop or desktop computer with a webcam and microphone.

Booking your time

1. Open the scheduling link you were sent. The page is titled Schedule Your Interview and lists the available times by day, shown in your own timezone.
2. Pick a time.
3. Enter your first name, last name, and email address, then click Confirm Interview.

You’ll land on your booking page, headed You’re Booked!, and a confirmation email arrives with the same details. Keep that email. The Join your interview link in it is personal to you, and it’s how you get back to your booking page.

From the booking page you can use Add to Google Calendar, Download .ics for other calendars, or Copy join link. The confirmation email also carries a calendar invite.

On the day of your interview you’ll get a reminder email with the same link.

Changing or cancelling

Open your booking page from the link in your email. Under Need to make a change?:

• Reschedule takes you back to the list of times. Pick a new one and click Confirm New Time. Your link stays the same, and you’ll get an email with the new time.
• Cancel interview asks you to confirm with Yes, Cancel It. Your time is released for someone else.

You can make changes up until your interview’s start time. Some studies need a few hours’ notice to move an interview, so the soonest times may not be offered.

Joining

1. Open your personal link from the confirmation or reminder email. Before the room opens, the page shows a countdown under You can join in. While you wait, you can run the setup check to confirm your camera, microphone, and speaker work.
2. Click Join Interview once the page reads Ready to Join. The room opens a few minutes before your scheduled time.
3. Check your audio and video. Choose your camera, microphone, and speaker, use Test Speaker to confirm you can hear, then click Join. If your browser asks for permission to use your camera and microphone, allow it.
4. Wait for your interviewer if they haven’t arrived. You’ll see Waiting for host… and you’re brought in automatically when they open the room.

During the interview your interviewer may put questions or images on your screen for you to respond to, or ask you to share your screen. When the interview is over you’ll see Interview Complete. Click Finish and you’re done.

If something isn’t working

“You already have an interview booked with this email.” Each email address can hold one upcoming interview. Use the link in your confirmation email to join or reschedule the one you have.

“That time is no longer available.” Someone else took it while you were filling in your details. Pick another.

“No times are currently available.” Every time is taken, or booking is paused. Contact the person who invited you.

“This scheduling link is no longer active.” Ask the person who invited you for a new link.

“Interview Time Has Passed.” Your scheduled time has ended. Click Schedule a New Interview to book another.

You can’t find your confirmation email. Check your spam folder, then ask your interviewer to resend it.

Your camera or microphone isn’t working. See Audio and video.

Recruited through User Interviews?

If you signed up for the interview through User Interviews, your scheduling, reminders, and any changes are handled there. Use the link User Interviews gives you to join.