On-demand webinar · In partnership with User Interviews

The Human Edge in Insights

Moderated Research at Scale in the Age of AI

Why two leading agencies are doubling down on human moderators to deliver fast insights.

  • Watch on demand
  • Originally aired June 30, 2026
  • About 60 minutes
The Human Edge: Moderated Research at Scale in the Age of AI. Hosted by User Interviews and Converge.
The recording

Watch the full conversation.

AI moderation has been a valuable asset for researchers, but when it comes to large panels, is there a risk of losing something in translation?

We turn to a panel of research experts at agencies Heart+Mind Strategies and LaneTerralever, who, along with focus group research and insights platform Converge, dug into what it takes to run human-led panels at scale without trading away speed or quality.

What the panel covered

  • Their approach to conducting large-scale moderated panels.
  • Why they still see value in a human-led approach to panel moderation.
  • Best practices on ensuring faster, high-quality insights with large panels.
The panel

Four practitioners on what human moderation still does best.

Andrew Cober, Senior Qualitative Consultant at Heart+Mind Strategies

Andrew Cober

Senior Qualitative Consultant

Heart+Mind Strategies

LinkedIn
Jennifer Airey, Founding Partner at Heart+Mind Strategies

Jennifer Airey

Founding Partner

Heart+Mind Strategies

LinkedIn
Lauren Hillery, Vice President of Strategy at LaneTerralever

Lauren Hillery

Vice President of Strategy

LaneTerralever

LinkedIn
Douglas Griffen, Co-Founder & CEO at Converge

Douglas Griffen

Co-Founder & CEO

Converge

LinkedIn
The two leading agencies on the panel

With User Interviews, it's simple to run high-quality research with your target audience. User Interviews is the only tool that lets you source, screen, track, and pay participants from your own panel, or from a network of 6M+ participants.

Converge is the live, voice-moderated engagement platform where 20 to 1,000 people respond simultaneously and anonymously while AI synthesizes themes in real time. The depth of a focus group with the scale of a survey. See the platform →

Bring the human edge to your own research.

Converge runs live, voice-moderated panels of 20 to 1,000 people while AI synthesizes themes in real time — the depth of a focus group at the scale of a survey. See what it looks like for your team.

Book a demo →